ASuperior Contact Center of Madison was recently honored with the exclusive ATSI 2022 Award of Excellence for the 6th consecutive year.
This award is presented annually by the Association of TeleServices International (ATSI), the industry’s Trade Association for providers of telecommunications and call center services including telephone answering and message delivery across North America and the UK.
ASuperior Contact Center was presented with the award at ATSI’s 2022 conference in Denver, CO. Independent judges are contracted by ATSI to evaluate message services over a six-month period. The scoring criteria includes:
♦ Response Time
♦ Courteousness of Rep
♦ Accuracy of Call
♦ Knowledge of Account
♦ Overall Impression of Call
“For the past 26 years, The ATSI Award of Excellence has been a vital part of our industry. Continually evaluating our members’ service levels, they are providing to their clients is an essential business tool. We’ve had members that have participated in the program for decades and look forward to winning their awards each year. This is a testament to the dedication to excellence that their teams embody and ATSI is proud to be a part of this program,” says ATSI President, Tifani Leal.
The award started 26 years ago as a means to improve the overall quality of the call center industry by setting expectations and measurements to ensure a successful call handling experience.
Now a six-time winner ASuperior Contact Center earned the Pearl Award. ATSI extends its congratulations to the staff of ASuperior Contact Center on their proven quality service to their customers.
“Our team is simply the best. We are so proud of our agents and the high-priority service they provide our clients across the United States. Our number one goal is to provide support and assistance to professionals, so that they can focus on building their business and growing their revenue. We are honored to receive this award, once again, and hope to continue to be a benchmark example in the contact center industry in both customer service and innovation,” said owner, Sandra Black.
ASuperior Contact Center, founded in 1976, is located in the heart of historic Madison. Their team services clients in a variety of industries across the United States. For more information, visit www.ASuperiorContactCenter.com.